Sales Support 1.844.367.4586
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Welcome to SpecsDirect Online Optical

Are you looking for answers? Have a look below:

If the answer to your question is not within the links above, please create a ticket by inputting your information into the contact form which will automatically assign you a helpdesk ticket

In order to best serve and to keep costs down for our customers, we provide the majority of our support through our Helpdesk Ticket System or Live Chat.

You will be emailed a copy of the information that you inputted into the helpdesk ticket you created in a short period of time. Please check your “Spam/Junk” in case the email was delivered there instead of your inbox. If the email is in your “Spam/Junk” folder, move the email into your inbox and identify that it is not “Spam/Junk”, which will allow future messages, notifications or order status updates to be delivered to your inbox.

We strive to answer your inquiry within 24 to 48 hours.

In order to best serve and to keep costs down for our customers, we provide support exclusively through our email support system. To open a support ticket, please send us an email at:


We'll be happy to answer any questions you may have about billing, technical support, or any of our products and services. This is also the best way to reach us if you need to update your email address or even cancel an order or request a return. A representative will respond to your question within 24-48 hours not including weekends and holidays. 

We look forward to hearing from you and will get back to you as soon as possible!

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